Nexburg is looking for a Technical Account Manager – Telecom Networks (m/f/x) to join our team. The successful candidate should be based in Italy, Spain or France. In this role, you will take responsibility for the technical end-to-end project management, coordinate customer projects and ensure the successful implementation of our software solutions.
Your responsibilites
- Take ownership of the technical end-to-end project management of assigned customers, from requirements gathering and technical solution design through to successful project delivery and acceptance.
- Lead and coordinate cross-functional project teams consisting of software developers, testers, support and engineering specialists.
- Work closely with internal project partners to develop technical solution concepts and define project roadmaps, taking technical, timeline and customer requirements into account.
- Collaborate closely with engineering and support teams to analyze technical incidents, coordinate troubleshooting activities and ensure successful service delivery.
- Build, maintain and continuously strengthen long-term relationships with customers and strategic partners.
- Provide technical support to customers and contribute to continuous improvements of solutions, processes and services within the department.
- Support the sales team in a technical pre-sales role and contribute to acquiring new customers and strategic partners.
- Translate customer requirements into technical solutions and align them with internal stakeholders and customers.
- Occasional business travel to customers and partners is required.
Your profile
- Completed degree in a technical field combined with relevant professional experience in technical project management, ideally within the telecommunications industry.
- Hands-on experience with Linux/Unix and a strong technical understanding.
- Professional background with a telecom operator, telecom vendor or provider of telecom solutions.
- Good knowledge of modern telecommunications networks, network topologies, IP networking and relevant protocols.
- Experience working with engineering teams on troubleshooting, technical incident analysis and service delivery.
- Ability to analyze technical incidents, develop solution approaches and coordinate the activities required to resolve them.
- Strong communication skills, effectively applied in day-to-day project, customer and stakeholder management.
- A proactive, solution-oriented and detail-focused approach, combined with a structured and independent way of working.
- Confident working with international customers and partners across different cultural and business environments.
- Ability to communicate complex technical topics clearly and work collaboratively with different stakeholders to develop solutions.
- Strong understanding of customer and partner needs, with the ability to translate these into a shared technical project roadmap and align it with all relevant stakeholders.
- Strong presentation, facilitation and negotiation skills.
- Fluent English, both written and spoken; additional languages are an advantage.
Highly Desirable:
- Experience with Lawful Interception
- Experience with Data Retention
- Knowledge of regulatory telecommunications solutions
- Knowledge of ETSI standards
- Knowledge of 3GPP standards
- Experience with Core Network, IMS, VoLTE, LTE or 5G
Why us?
- A true international presence: in Germany, Italy and the UK
- Growing at a fast pace, gaining market share over our competitors
- An open and friendly corporate culture, characterized by constructive and cooperative relationships
- A flexible working time model that can be adapted to individual needs